1. Cancellations will only be considered if the request is made within 30 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process, or the product is out for delivery. In such cases, you may reject the product at the doorstep.

2. The Uncoders does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.

3. In the case of receipt of damaged or defective items, please report it to our customer service team. The request will be entertained once the seller/merchant listed on the Platform checks and verifies the issue at their end. This should be reported within 30 days of receipt of the product.

4. If you feel the product received is not as shown on the site or does not meet your expectations, you must notify customer service within 30 days of receiving the product. The customer service team will then make an appropriate decision after reviewing your complaint.

5. Complaints regarding products that come with a manufacturer’s warranty should be referred directly to the manufacturer.

6. In case of any refunds approved by The Uncoders, it will take 30 days for the refund to be processed.